THE FINISH LINE
Reaching The Finish Line
Many aspire to be great entrepreneurs as we see the spoils after the fact – the big corner office high in the sky, corporate perks, power, money, etc. What few understand is that being a great entrepreneur means having to stand completely alone with your beliefs. If you have the idea, the passion, the will, and you’re thinking about it day after day…this is the time to do it.
You are never too old or too young. This is the time to strive to overcome your fears. Where the odds are greater, the prize gets much bigger. After all the efforts you have exerted, the prize of success shall be a well-deserved one.
Seeing the realization of your dreams will be life changing. Weather one believes it or not "there’s a distinction between people who are successful and people who are not,”. See opportunities instead of obstacles is a must accepting ‘no-excuses no matter how big or small the obstacle. Get really good at getting past the excuses and saying ‘Why not me? With a no-excuses mentality you will see opportunity where you once seen obstacles.
There's always a solution mindset is all about disrupting and re-architecting your beliefs in self and your ability to make your dreams a become a reality, by ridding yourself of all of the beliefs that are compromising success.
In order to change your behavior you must first understand the power of investing in key capital: Yourself. It’s important to really take the time to invest in oneself personally. Become avid learners of your craft and continually grow and be better people in all aspects of your live. You will see that by stepping outside of your comfort zone and investing in yourself as an asset.”
It is also a challenge to build a high tolerance for risk and failure which is extremely important prior to pursuing your entrepreneurial endeavors. To conquer this fear you must learn to take calculated risk, when it paid off then take another calculated risk. Afterwards you will start to trust your judgment better and analyze what you’re doing by assessing the situation and taking a chance if it seems like a reasonable risk.
No matter what goals your trying to accomplish continuous forward motion is the path. Failure and setbacks happen all the time, but you have to be willing to ride the unpredictable waves of those setbacks without getting discouraged. Building a business or chasing a dream requires a tolerance for failure and you should understand that risk. See failure is a beginning," "If you perceive failure as an ending, there's nowhere to go”. What defines you should not be how you fall but how you rise. What’s your choice when it comes to reaching the finish line success or failure?
Does your receptionist need phone skills?
By Catherine Maley 12/01/21: The answer is yes when you can hear your receptionist on the phone, and you cringe. Because no matter how many times you tell her what to say, she will often say something random and lose the caller.
For example, you hear her say, “No, we don’t do that.” and she hangs up on the caller.
When you ask her which procedure the caller was asking about, she tells you the caller wanted something called [brand name skin tightening device,] and she told them we don’t do that.”
So, you have to explain to your receptionist you don’t offer that particular name brand because you found something that works even better, and THAT’S what she should have told the caller.
That one mistake costs us $4,500, so, YES, your receptionist needs phone skills before she loses even more callers.
Bad Practice Phones Cost a Lot
Every practice has experienced “bad phones” that are costing them patients and thousands of dollars in lost revenues.
Let’s do the math: If your receptionist loses that $4,500 caller just 1x/week, that adds up to $234,000 per year! Wow!
The solution to Fix Your Phones is simple but not easy. Here’s what it takes to get your phones in order:
* Get the right person in that position
* Give them the training and tools they need to represent you and your practice professionally
* Hold them accountable, so they consistently perform well for you and BOOK Appointments
That’s how you prepare your receptionist to handle patient inquiries effectively and fill up your schedule. Otherwise, your new patients aren’t ever going to meet you if your receptionist can’t successfully convert these callers into appointments.
Frankly, your receptionist may be unknowingly sabotaging your best practice promotional efforts simply because they don’t have the tools they need. Think about how YOU feel when you call a business, and your call is handled poorly.
Certainly, that’s not the way the owner would want you to be treated. Well, it’s the same in your practice. Most surgeons don’t believe this happens in their office – until they hear it for themselves.
I assure you, in my consulting work, I have called hundreds of practices and have been amazed at what I’ve heard on the other end of the phone.
Rather than me belaboring the point – test it for yourself. Call your office as any prospective patient would, and then tell me what you think.
Every call affects your bottom line. And either enhances your image or destroys it. Your staff can represent you as a true professional or not – but the choice is up to you.
During my staff training sessions, I often hear, “But, I don’t know what to say when the patient says that.” Or,
“What else could I have said that would have made a difference?” My answer is – plenty!
Prepare your receptionist for success. Equip them with effective responses, phrases, and questions to help them not only bond with and educate your patients but actually close.
With the right words to say, your staff will be so comfortable with the process and so prepared that they’ll look forward to phoning calls and patient interactions because they’re confident, trained, and ready to close!
And that’s why I developed exceptional receptionist training that increases your conversions up to 30% within days. Article source: https://articlebiz.com